Telehealth is now live!
COVID-19 has drastically changed the way many of us need to work. But your patients’ needs haven’t changed a bit. They’re still depending on your care. With telehealth, you can easily schedule video-based appointments that are super simple to access. There’s no fancy equipment needed—just your device of choice, a decent internet connection, and an up-to-date browser!
Please note that telehealth is currently in a beta phase of development. This means that a few features aren’t quite ready yet—but don’t worry, we’re adding to it! Over the next few weeks, you can expect to see a whole lot more (like viewing treatment notes and medical alerts during the session).
We worked hard to keep this simple, straightforward, and as easy to use as possible. If you’d like a video demo, Rachel will walk you through all the steps right here:
Below, we’ll give you a quick overview of how things work, and you can head over to our support site for an in-depth guide!
First, create telehealth appointment types
The first thing you’ll need to do is create telehealth appointment types. You can modify existing ones, or create brand new ones (which might be useful to do, because it’ll be easier to know what’s what). Go into your appointment type settings and create a new appointment type (or click on an existing one in the list).
On the next page, at the bottom, change “Turn on telehealth for this service” to On:
Save those settings! You’ll be able to see which appointment types have telehealth enabled in the main list in your settings:
Next, create telehealth appointment confirmation and reminder templates
Once you’ve gotten your telehealth appointment types enabled, it’s time to get your reminders and confirmations emails sorted for telehealth. In each confirmation and reminder template’s settings, you’ll see the option to include a placeholder called
This will look like this once you add it:
Note: While you can add this link to SMS reminders, please consider that the link is quite long, so it may require more SMS credits to be used.
In the outgoing message, your patient will see a link to “Join appointment”, like this:
Finally, link your templates with your appointment types
This is a really important step!
To be sure that your patients actually get the telehealth link (which they’ll need to access their video consult with you), you’ll need to link the confirmation/reminder templates with the relevant appointment types. Go back to your appointment type settings. Within each telehealth-enabled one, be sure you select the appropriate reminder and confirmation template:
Save those settings! Now, when confirmations and reminders go out, your patients will get the telehealth link in the message and be able to join the call.
How does the rest of it work?
Booking a telehealth appointment is exactly the same as booking a “regular” appointment—you simply add it to your calendar, as you would have been doing in Cliniko already. The difference is that, for telehealth appointments, there will be a “Join video call” button at the top of the appointment:
That button will bring you to a new screen, where you’ll be able to chat with your patient:
During the call, you’ll be able to:
- Share your screen
- Use the chat tool to instantly message with your patient in real time
You’ll also be able to mute the call and disable the camera if needed, and if for some reason you get disconnected, there will be a simple “Reconnect” button for you—this will bring the call back!
As mentioned, this is currently in beta, so not all features are available just yet. We’ll be adding more as time goes on, and if there’s anything you’d like to see, send a note to our support team or add your comment below!