In this day in age with so many online options available (telehealth, zoom classes for which we use Cliniko to manage bookings, etc), we need to be able to vary the lead time for certain appointment types.
Example - we used to have the lead time set at 1 hour, because a lot of people book massages online for our massage therapists who are sub-contractors, and hence not always physically at the clinic. The 1 hour lead time gives the therapist time to get back to the clinic for the appointment.
However, now that we’re doing Pilates and yoga classes via Zoom, people have been calling us 10 mins before the class starts saying they can’t book into it online (most people doing a zoom class from home want to be able to decide last-minute that they’re able to do the class). So we removed the lead time altogether, and of course the inevitable issue is now happening - people are booking a massage for 10 minutes time, and we have to call them to let them know their practitioner isn’t here at the moment (that’s if we actually notice the booking go in at all).
Is there an easy solution??? It’s counterproductive to have the one lead time apply across the board for all appointment types and practitioners.