In regards to that, it would have to be on you guys to be selective with things you add to a roadmap. Only adding things that are going to get done in a certain timeframe and being more strict with project deadlines. What missive does is typically only allocates 2-3 things as in progress at a time - there’s no deadline.
I think the big reason why I would love to have a roadmap is that I need to track what’s happening with the software we use daily - is it going to support this new Government scheme, is medicare a priority etc. I mean I get it, there’s always so much to be done under the hood when it comes to software, especially SAAS software like Cliniko, and what seems like it should only take a week often takes months with backend to front end development and everything in between but I feel like you guys are big enough now that you need to commit to some deadlines for updates and rollouts for the Cliniko userbase. I mean the answer we often get on the forums or when we chat to someone is “it’s not currently in progress and we’re not sure when we’re going to look into it” - This kills me cause honestly I love Cliniko, we’ve used it for ages and it’s the cleanest designed, most intuitive practice management system out there and it has so much potential.
I mean the NDIS has rolled out across Australia and nobody has planned or even discussed including anything into Cliniko to make our lives easier. Everyone I know and speak to has now moved back to Spreadsheets and just Xero/MYOB to manage invoices, claims, service bookings & everything else NDIS. I mean this has changed the way we work and being that the NDIS makes up to 80% of most allied health business’s it pretty much dictates how we work now, whether we like it or not. For the most part we now only use cliniko to track appointments and complete session notes cause of the NDIS and cause cliniko can’t support service bookings, plan tracking, ndia billing and 3rd party claims we sort of don’t use it to the potential we used to.
Whether we like it or not, many of our businesses have changed and we’re no longer just Phsyio’s, Speech Path’s OT’s etc, We’re NDIS guru’s - we have to be.You can’t blame us for wanting to know if the software we invest our time, money and hearts into is heading the same direction as us and is it evolving just like we’re now having to, whether that be a roadmap or even just pre-release updates that are emailed out to all subscribers once a month. It would just be nice to know what is in the pipeline, even just knowing if ground has been broken on a certain integration, feature or update or not. I don’t have the solution exactly and I’m just throwing around ideas. I mean I’m just an end user like all the others and we can suggest all day but only you guys can come up with a solution and a process that works for all parties. I think you guys need to look into something though, just to convey what’s happening a bit more and in what form that takes, I don’t know, but any transparency for us is great to have.