I have another hot topic that needs some serious modernising (considering how much development has been brought to Cliniko this past year).
SMS reminders and group messages I understand is outsourced by Cliniko, meaning that the numbers used to send messages are in constant circulation. Whilst this may prove a cheap and affordable option for Cliniko, I believe that there may be enough of a client-base to now make this system more professional for it’s users.
For patients… it is often both confusing and frustrating to receive an SMS reminder from a number that you don’t recognise time and time again. They then to the hassle of saving the number, only to receive their next reminder from an entirely different number. As you can hopefully understand, if a patient has several different appointments over a few weeks, they are in receipt of numerous messages from the same source from completely different numbers. Frustrating as they then can not find messages from loved ones amongst the random number messages from their beloved clinic.
For practitioners… We enable text confirmations for online bookings. Again the same problem as before. If 20 people book an appointment online in a day, that means that I have to scroll through a considerable amount of messages before finding the message from my “better-half” to continue discussions about dinner choices.
Hope you can empathise that whilst the system in operation is effective, it now is starting to look scruffy and unprofessional as the modern-world changes and excels.
I know the options are there to identify the message sender with “business-name”, and turn off text message notifications etc. but I’m not trying to cover up the cracks.
Great job as always everyone, look forward to an awesome reply.