SMS business location in SMS reminders

It would really help to have the practice business location in the reminder SMS placeholder. We have 2 clinic locations and can’t remind our clients which clinic they are coming to (unless we create a whole set of new appointment types by location)…!

Hi Guy! You can use the placeholders from the “business” drop down in your reminder and confirmation templates to show which location the appointment is related to. There are placeholders for things like business name, full address, and contact info. Hopefully that helps!

Hi Martina, thanks for the reply. From what we can see when we use the placeholder for SMS reminder it uses our Entity name (Singleton Physiotherapy), rather than the clinic name (either Singleton Physio or Branxton Physio)?

Hey Guy, could you email us at We can check your settings and get those placeholders working for you :smile: