Within the practitioner performance report, there are two metrics called “Rebook Rate” (the percentage of appointments booked during the report’s time period that also have something booked in the future) and “Patients without upcoming appointments” (the number of patients who had appointments during the report’s time period, but who do not have anything booked in the future).
“Rebook Rate” didn’t previously include cancellations, but it did include “Did Not Arrives” (DNAs). “Patients without upcoming appointments” included cancellations and DNAs (as well as attended appointments).
It didn’t really make sense to count DNAs and cancellations, as those particular areas of the report are meant to help you track data for appointments that were attended, not missed! From now on, those two areas will only be looking at attended appointments.
You may wish to refresh the report to get the most up-to-date information, if you’d like to have a look at it to see if anything differs now that cancellations and DNAs aren’t included.
As always, if you have any questions, please let us know!