I just had a call from a client who was 100% sure one of my therapists was available at 3pm today. Didn’t take me long to realise that she saw her schedule for next week, and this is just Cliniko taking the client directly to the next available spot.
So I understand that for the client it’s not really clear, and given us humans have a terrible habit of not reding things fully, I understand her confusion.
I think this is a simple fix, that can avoid people showing up on the wrong day as well.
Hope this topic helps everyone