I think emails sent for purposes of accounting (invoices, receipts, etc.) should be from a different reply-to email. Our general correspondence is responsibility of front desk/reception staff, but our accounting queries all need to be processed by our accounts team; this reduces the burden of reception staff and streamlines our correspondence and procedures.
Something that would like like:
- General correspondence email, appointment reminder, appointment list - CLINIC NAME (via Cliniko) - reply to firstname.lastname@example.org
- Account related emails, outstanding debts, paid invoices, etc. - CLINIC NAME (via cliniko) - reply to email@example.com
Could you look to implement a function allowing different reply-to emails for accounts.