Hi team. I’ve received your most recent comms about service hours. Great! You’ve got all this data, the one that really matters is saturation/capacity, which is the percentage of their available hours vs service hours, or some could do how many appts a therapist could have in a day vs the number of appts they actually had. As per my consultant this is how one can calculate it:
- Look at how many appointment slots each clinician has available and divide by the number of slots actually taken in a given period
- Look at how many appointment slots the clinic could have if open maximum time and had clinician cover for all that time and divide that by the number of slots actually taken
That way we can see how busy a therapist actually is. Shouldn’t be hard to implement given all the data you are creating.