Recent change to cancelled appointments/DNAs


#1

Hi Cliniko!

I just saw the Facebook post regarding the removal of cancelled appointments/DNA in the Appointments category and was slightly disappointed. We like to know how many times clients have not attended appointments as part of our records and when deciding whether to charge a missed appointment fee. Perhaps you could have the best of both worlds by employing filters? e.g. view all appointments, view attended appointments, view missed/cancelled appointments?

Thanks for all your amazing work!
Eloise (reception)


#2

You are referring to the practioner performance report?


#3

Oops, seems I misread the post! Sorry Joel, I should’ve checked before posting :flushed: