Cliniko team: your product is a pretty good calendar and booking tool.
It is severely lacking, however, in customisability (invoices, letters, emails, etc.), modern look and feel, usable letter templates, payment integration, and secure messaging connections. Your two main competitors offer all of these extra functions.
Running a small practice, I spend too much of my time doing reports. Currently, with Cliniko, I pay for your product, and have to use Word and Efax to send reports to GPs.
You’ve acknowledged that your letter template needs work, and you keep promising more transparency around your roadmap for development and adding features. So far there has been nothing. It’s pretty disappointing.
I’m about to trial Halaxy and Coreplus - I’d love to stick with Cliniko, but unless you can provide some indication of when you’ll update the product to match the essential, modern-world features of other PMS systems, I (and I imagine quite a few other users), will be leaving.