I think that it would be useful to have an extra button to select when you click on a patient to note that they have not been treated/charged. Currently you have ARRIVED / DID NOT ARRIVE and ADD A PAYMENT. If we have a patient come to our clinic who is not fit to be treated we do not charge them and it would help us keep more accurate records,
We created a the new charge on the billable items entitled ‘no treatment’ with a zero cost.
We also created some products which were forms also with no charge e.g. after-care advice form.