Hi everyone, thank you for your feedback here. We know that the ability for these things—in particular, bulk invoicing and partial items on invoices—would be really beneficial, and it’s less than ideal that we don’t offer it right now. I can understand the frustration, and we don’t like having to offer workarounds for things as we know they can be messy and time-consuming.
Ultimately, we do want to improve in the areas listed here. A lot of the features we’ve released this year in 2020 have been focused around COVID (such as telehealth, online payments, and time zone support), and that’s certainly not to say that what’s mentioned here isn’t important—it is. We’ve had to make decisions about where to put our resources and unfortunately that means that certain feature developments end up taking precedence over other things. Many features are easier said than done, and take a lot of behind-the-scenes work to implement and make sure they’re done correctly and in a way that makes sense.
I’m sorry that we’re unable to offer the items mentioned in this list right now, and I know that the lack of certain features ends up adding extra work. I hope that we can make improvements in these areas in the future. We don’t have a public roadmap but try to be as transparent as possible about what we are or aren’t working on, and at the moment, our efforts have been focused around ensuring that the existing, recent features we’ve put out are working to the best of their ability. Telehealth, for example, is still in beta; although it was released earlier this year, we’re still working to improve it and make it better in the long term, as virtual appointments are probably here to stay for a while. We’ll definitely keep everyone updated as things progress and more features are released, but can’t give a definitive ETA on when something mentioned in this list might be available.
Please do let us know if you had any other questions, though.