New Patient - preemptive text


Can anyone help with an issues I have when inputting a new patient on Clinko. When I put in a surname or address etc that has been used before, Clinko guesses what I want to put in and gives me a drop down list of suggestions, a bit like preemptive text, and on a couple of occasions it has override the information I have put in with an existing patient’s details. Thanks in advance.


Hey @AMcCreadie :wave:

Sorry to hear of the hassle! That’s actually your browsers auto-fill which is causing that problem!

You’ll want to clear that out and turn it off :smile:

I’m not sure which browser you’re using, so I’ll include instructions for the most popular:


  • Select the Chrome menu icon. (Three lines at top right of screen.)
  • Select Settings.
  • At the bottom of the page, select “Show advanced Settings”
  • In the Passwords and Forms section, uncheck “Enable Autofill to fill out web forms in a single click”


  • Select “Safari” in the program menu and select “Preferences” in the drop-down menu.
  • Select the “Autofill” tab in the Preferences window.
  • Select each of the check boxes next to the autofill options to deselect them, turning off the autocomplete for each option.

Hope that helps! :blush: