Ok, I have touched upon this before, however we are making the transition to “paperlite” in a few months and I have a real problem with the Medical Alerts. The problem is two-fold:
Medical Alerts aren’t viewable from the appointments diary, you have to physically navigate to the patients account. This NEEDS to be viewable to everyone including the reception team. For example, Mr Peter’s is coming in today, I can see that he has a Medical Alert from looking at the appointment diary - “what’s that for?” Oh, Mr Peter’s has Parkinson’s. I should really make extra certain that he is ok getting up the stairs. They need to be viewable, whether its done by a red dot on their appointment… someone had mentioned an exclamation mark, however I believe this would be too cumbersome.
Myself personally see 15-20 patients a day. It is sometimes impractical to expect me to remember what I had for breakfast let alone a patients dogs name. On our current paper forms practitioners are encouraged to write key details of interest (dogs name, football team etc) so that they have something to talk them about - it’s a nice touch that patients really appreciate. Not to mention that some also have psychological conditions that everyone in the clinic needs to be aware of such as Aspergers, Anxiety etc. What would be nice to have would be to SCRAP the “Medical Alert” button and have instead a colour coded “ALERT” button.
Red = Medical
Blue = Psychosocial
Orange = Other
Having this as an option would allow for a better use of the Alert system - which I think is a good tool, but just utilised enough in its current form because it’s impossible to know whether there is something to look out for. These buttons are about awareness - hopefully this post makes Cliniko aware of its full potential with a simple modification. I know there is a lot of background work surrounding integration for Google and Facebook but little things like this alter the functionality of the software and our experience as practitioners.