Good communication with referrers is the best way to grow and maintain our business, and Letters are the main way we do this. Is anyone else finding the Letter section of Cliniko is letting them and their practice down? This is one of the functions most used by our practitioners, and the area of Cliniko that seems the weakest. Hence fixing this would be the single thing that would make the biggest difference to my practitioner’s daily work lives and general work satisfaction (no small thing when recruitment is so difficult at present).
Do other people agree that this is a huge priority?
In my opinion, for letters to be functional, we need:
- Templates which include personal pronoun placeholders (he/she/them/they) which match the client info - this will ensure that these are correct and minimise manual input into templates.
- Referrer details to be automatically inserted
- The ability to do basic formatting: To Centre and Fully Justify text, to be able to view the whole page (Print view) and view page breaks for printing multiple-page letters and reports. I would also like to be able to insert bullet pointed lists and basic tables to summarise data/scores.
- Being able to print or email a PDF copy of letters which include letterhead information (I would envisage this being similar to the “Create PDF” function in the Treatment Notes section of clinical, which works really well.