We do our best to keep Cliniko up and running all the time, and we like to think we do a pretty good job of it.
What matters most to us when things go wrong is keeping you informed on our progress toward fixing the problem so you can make real-time decisions for your practice.
That’s why we’ve made it super easy for you to check Cliniko’s status whenever you want.
To get a rundown of what’s happening with our system at any time, just head to status.cliniko.com. Here you can check the speed and stability of all our servers and get progress updates on any issues.
This status page also lets you opt-in to receive notifications when our system is experiencing trouble. Just select the button ‘Subscribe to updates’ at the top of the page and choose how you’d like to be notified. You can pick between email, SMS, Slack, or RSS, and you’ll have the option to unsubscribe at any time.
Whatever your choice, you’ll get a notification if we detect an issue, as well as additional updates as we make progress toward resolving it. That way, you can stay informed on what’s happening, and you’ll know as soon as things get back to normal.
But even if you don’t sign up for notifications, you can still stay in the loop. Just open up a support chat window through your account or the Cliniko website, and you’ll see a status update already there and waiting for you (even when things are running smoothly). Any changes to our status will be automatically updated there as well.
We hope this status page and notification system make it easier for you to navigate any technical issues. They don’t happen often, but when they do, this should help you stay informed on what’s happening.
If you have any questions, please reach out to our support team. We’ll be happy to help!