Hello, Trustpilot changed the way you are allowed to collect review recently. They promote the automatic request where you bcc their email to the emails you send to clients and they send the review request on their own.
Unfortunately, it seems to me that this cannot work with Cliniko. Although the patients get an appointment confirmation, there is no option for this email to bcc another email in order for Trustpilot to receive it too.
As a result of this, the only way to receive reviews is to manual email all the patients.
It would be great if Cliniko adapts to work with websites like Trustpilot as we have already built many reviews there and we would like to continue using it.