You can now have telehealth video calls with more than one patient! Specifically, you can have calls with up to 3 other people total (whether that be 3 other patients, or another practitioner and 2 patients, for example).
Group telehealth appointments are very similiar to “regular” group appointments in that you’ll set them up and add patients to them in the same way you would for any other group appointment! We’ll walk you through the steps.
Setting up group telehealth appointment types
To get it set up, you’ll want to make sure of a couple things. Within the appointment type, make sure that the maximum number of patients isn’t more than 3:
At the bottom, you’ll want to turn telehealth on:
When you do that, in your list of appointment types, you’ll see that the group appointment is telehealth enabled:
Scheduling group telehealth appointments
Next, you’re going to want to add the group appointment to your calendar to “hold” the spot—the same way you would for a regular group appointment. For example, if you’re going to have a recurring telehealth call with 3 patients at the same time each week, you’ll schedule a repeating group appointment, like this:
That will place the appointment on your calendar, like this:
When it comes time to book patients into this group telehealth call, simply select the appointment, and then press the Add patient button:
You can add them to just this call, or recurring ones:
Note: If you try to add more patients than the allowed amount, you’ll see an alert letting you know:
Make sure that you add the telehealth link to your appointment confirmation or reminder templates, to ensure that your patients get the link to join the call!
Once everyone’s added, the appointment will look like this:
Next up: actually holding the group call!
Attending the group telehealth appointment
Once it’s time for the appointment, you’ll join the video call as you would for a “regular” (1-patient) telehealth call. This will open up the call, and the main difference will now be that there are multiple other people on it!
Here’s an example of what that would look like:
You’ll also be able to share “invite links” with each patient if need be (if they happened to lose their original link). Those will be available on your screen (the other participants won’t see them).
As always, if you have any questions on group telehealth appointments, let us know! Our support team is happy to help out.