I know you love it when my name pops up in your inbox (him again!! ).
I’ve hit a snag that I am hoping you can help with or put in the pipeline…
The past few months the clinic has had a few of the practitioners becoming fully booked for 10days ahead of the current day. However, when patients view the diaries online to book, it simply displays as unavailable which the majority have assumed that the practitioner is away or on holiday… resulting in them calling another practice. They have then returned to us, explained their negative experience in comparison to our clinic and said they thought their practitioner was on holiday.
All practitioners have “emergency” appointments available on the day, however they are only booked via a phonecall to the clinic (reception and practitioner discretion).
Is there a way in which Cliniko recognises that a practitioners diary is fully booked and displays that on the online booking system with a message regarding calling for an emergency (we already use the banner feature, but another prompt may be useful once patients establish their practitioner is fully booked). Vice versa, could the system display “On holiday” - this would have to be optional I feel as some practitioners are not keen for patients to know their whereabouts.
Hoping for a resolution before we lose patients due to them wrongly thinking we’re constantly sunning it up on a beach
Hopefully you guys are well, and I’m not being a pain in the ass.
Big thumbs up,