Feature timeline and "official" feedback


#1

Hello, I thought I’d put this out to the group as well as to the Cliniko moderators.

I’ve been using Cliniko for several years and I still feel some loyalty to keep with it. But many of my colleagues are using a different service, Janeapp - nearly twice the price but the features offered are among those that we’ve been waiting for (draw on diagrams) and some that I know would be very useful for myself (patient accounts so they can view their own history).

Cliniko has been really reliable and the customer service has been great every time I’ve had a question or issue. I’m not going to change what’s been working so well for so long just because something new & shiny comes along.

Could there be a pinned topic maintained by Cliniko to keep a running list of feature requests? Maybe even split across requests that are approved & in development and ones that are refused or unfeasible. There’s a growing number of topics in the requests forum and it would be easier to see them all in one place. This would also make it a lot easier to see where the development team is headed with updates to the service

If it could include an estimated timeline as well; I know that it takes time to develop a stable service that works. But knowing that a useful feature is on its way with an estimated time is different than knowing than a feature that has been in development for a couple years with no end in sight.

Thanks


#2

Hello. Sorry to have not replied sooner, am here to update you that Body Charts is now live Body charts have arrived! 🎉.

As for your request, it’s tricky. We pride ourselves on transparency and openness. But it’s very hard to do with planned features. In the early days we did, but it didn’t help our customers. The most obvious example is Body Charts itself, I was telling people years ago that we’d have it in months or weeks. I wasn’t lying, it’s just very hard to predict.

Sometimes development takes much longer than we expect, sometimes other priorities come up. What we decided in the end, is not to make commitments we’re not sure we can keep, and with development, it’s often the case.

It’s not that we’re not actively developing it, we’re a team of 32 people at Cliniko and spend all day every day improving it. In the last week alone 27 updates went live (often small bug fixes, performance, security etc. included).

So with that all in mind, I just don’t see how we could list upcoming development plans and have it be a positive for our customers, which is ultimately all we care about. Perhaps this will change in future, but for now we feel it’s best.