EU Region Planned Maintenance for Saturday the 15th of October 2022

Hello Cliniko Community!

We will be performing database upgrades on our EU servers on Saturday the 15th of October 2022 at 9pm UTC.

This will affect users of our “eu1" systems. If the url you use Cliniko at is of the format myaccount.eu1.cliniko.com this will affect you.

Users of our Australian, UK, or Canadian systems will be unaffected (If your account is on any other subdomain. eg: myaccount.cliniko.com, myaccount.au2.cliniko.com, or myaccount.ca1.cliniko.com).

The maintenance will be for no longer than two hours. Cliniko will be unavailable during this time. During this maintenance window, we will be restarting database services to apply configuration changes and apply upgrades.

To help out, we’ve listed the start times for the maintenance in various regions:

  • UTC (GMT/Zulu)-time: Saturday, October 15, 2022 at 9:00 PM
  • Dublin, Ireland: Saturday, October 15, 2022 at 10:00 PM
  • London, United Kingdom: Saturday, October 15, 2022 at 10:00 PM
  • Madrid, Spain: Saturday, October 15, 2022 at 11:00 PM
  • Cairo, Egypt: Saturday, October 15, 2022 at 11:00 PM
  • Vancouver, Canada: Saturday, October 15, 2022 at 2:00 PM
  • New York City, USA: Saturday, October 15, 2022 at 5:00 PM
  • Auckland, New Zealand: Sunday, October 16, 2022 at 10:00 AM
  • Melbourne, Australia: Sunday, October 16, 2022 at 8:00 AM

For other locations, you can check here: Event Time Announcer - Cliniko Scheduled Maintenance

In order to cover your time while we’re down, there’s some preparation work you can do to make sure you still know what’s on for your day! Here are some suggestions:

  • Print or download your Appointment Schedule for the day in Reports → Appointments Schedule;
  • Need your Patient History for the day? You can use the History Report button;
  • Online Bookings will unfortunately be down too, so it might be good to let your clients know that it’s best to call you on that day.

If you have any questions, don’t hesitate to email our super support team to discuss this maintenance.

Best regards,
Bill and the Cliniko Team