Enable Google AdWords Conversion Tracking to be setup with Cliniko as well as Google Tag Manager and Redirects to a Custom Thank You Page URL

I think we understand the steps needed, just looking for a timeline.

No worries, @doddy550. In terms of the timeline, John (one of our developers) mentioned the following:

If this changes though, we’ll definitely let you know :raised_hands:.

Thanks for the update guys.
This seems to be taking a very long time!

In the mean time, at an absolute minimum, can you at least allow a custom thank you page URL to be specified (e.g. maindomain.com/thankyou-booking), which would allow people take people back to their own site, and at least be able to track conversions in the mean time that way! Should be a very easy thing to implement, and it’s pretty unbelievable that it’s not an option already.

Many thanks, and look forward to seeing some real action here.

1 Like

Hey guys, any updates on this?

In the mean time, at an absolute minimum, can you at least allow a custom thank you page URL to be specified (e.g. maindomain.com/thankyou-booking), which would allow people take people back to their own site, and at least be able to track conversions in the mean time that way! Should be a very easy thing to implement, and it’s pretty unbelievable that it’s not an option already.

Many thanks, and look forward to seeing some real action here.

1 Like

Hello - I am in need of the GTM integration talked about in this thread. Can we get an update or have you given up on developing this fix?

Thanks

1 Like

Roger that! You guys need to understand that this is SO SO important to anyone who is serious about marketing and measuring conversions across different advertising channels.

At an absolute minimum, can you at least allow a custom thank you page URL to be specified (e.g. maindomain .com/thankyou-booking), which would take people back to their own site (where custom tracking codes can be embedded no sweat), and at least be able to track conversions in the mean time that way! Should be a very easy thing to implement, and it’s pretty unbelievable that it’s not an option already.

Many thanks, and look forward to seeing some real action here.

1 Like

Any updates yet? We are having the same problem. Setting up a Thank You page on a custom URL shouldn’t be that difficult… and it would it so much easier for us, Adwords managers, to do our work properly! Please let me know if you know anything new…

1 Like

Hello,

Any updates on conversion attribution back to Google Ads. All conversions have been attributing to direct traffic ever since the cookie policy pop up was added to Cliniko booking pages.

I was adivsed by a Cliniko team member to use manual tagging instead of auto tagging to get around this but as you can imagine, for larger accounts with many ads this could be a laborious task and I’m unsure if this will solve the attribution problem. I’ve been hesitant to try it because of this.

Please can we have an update or solution to this?

Thanks

Anthony

1 Like

This has been going on for 12+ months now, and it’s been ~8 months since anyone at Cliniko has even bothered to provide an update. Cliniko have gone MIA…

There is still no way to reliably track conversions with Cliniko. It’s the year 2019 for goodness sake!! :face_with_raised_eyebrow: It’s mind boggling that you guys are not taking this seriously.

Can you PLEASE just allow a custom thank you page URL to be specified (e.g. ourpractice.com.au/thank-you-for-your-booking), so that we can host the tracking codes ourselves! Again, it’s pretty unbelievable that this most basic functionality still isn’t supported. The above solution surely wouldn’t take your devs long to implement.

Please do take this seriously and follow up. This post has had over 1,100 views (one of your top posts)! We’re ALL waiting to hear back from you.

Many thanks, and awaiting a resolution on this.

3 Likes

Yes PLEASE Cliniko!!! I’m still desperately waiting too!!

Custom Thank you url would probably the easiest option to develop on your end, but if not, another option would be the ability to put a tracking code on the booking submission button???

Please come up with SOMETHING! So we can track our client’s conversions and ROI.

3 Likes

Just want to add to the number of requests for this as it is super important for advertisers and you. The more we can measure and validate the value and return, the better. FYI, Mindbody has a workaround: https://support.mindbodyonline.com/s/article/203260703-Google-Analytics?language=en_US

2 Likes

World to Charles? Or Anyone at Cliniko? Can you hear us?

This has ben going on now for well over a year!

2 Likes

Hi Rachel,

You seem to be the last person from Cliniko who’s been active on this thread.

Any update on any of the above? I think most understand there’s security considerations with the use of GTM, but the interim suggestion of a thank you page redirection would seem to allow Cliniko to keep full control of the page while allowing most to place tags as they want. Also, a nice (minor) addition would be some kind of argument (maybe URL) indicating whether a new patient had been created or booking matched to an existing. The appointment token is already visible within the URL so a simple flag shouldn’t raise any security or privacy concerns.

Thanks in advance,
Peter

1 Like

Hello Cliniko!

Any updates on the Conversion Tracking in Google Ads or Facebook ads would be appreciated… We are many who need this solved for our clients! Thanks @jaycar for raising the issue…

1 Like

Hey Joel and team, really keen to get this feature as well as we’re looking to push more facebook ads and want to track the conversions. Hopefully you’ll have some news for us sometime soon :slight_smile:

1 Like

It’s been 8 MONTHS since anyone at Cliniko provided an update, and ~15+ months since I first put in the request to be able to track conversions.

It started off well, with Charles initially saying “We completely agree about the importance of tracking conversions.” And “I’ve bookmarked your feature request so we can update accordingly. Stay tuned!”. But nothing has happened in over a year now…

Does anyone at Clinko ever even monitor these forums any more, or has this important request just fallen on deaf ears?? Pretty shocking that such a basic feature STILL hasn’t been included.

Should we start looking to point our clients at competing booking platforms that actually allow us to track ROI and conversions? Or is Clinko going to wake up and finally take some action?

Hope to see some actual progress on this ASAP.

Thanks everyone. Good to know we’re all on the same page about needing to TRACK results…

1 Like

Hi everyone,

Sorry for the delay in responding! Just thought I could shine some light on this for you all!

We have been researching a way to implement Google Tag Manager in a way that is safe for clinics to use. GTM has a feature in which you are able to add your own snippet of code to run on your site. Since we are dealing health related data, we want to ensure your health data remains uncompromised, and having the ability to add in your own custom code, could result in a provider misusing a snippet to obtain information that they shouldn’t have.

We are looking at ways to make sure that we can deliver this feature without the risk of compromising your clinic’s or patient’s data.

Jason

Good to FINALLY hear back from someone, THANK YOU Jason!!!

That makes sense, but what about the additional/interim redirect URL suggestion that was made way back in March 2018 (over a year ago), see below. Why not implement that ASAP, and it should be very straight forward to do??

Could you please get someone onto that ASAP considering hundreds of people have been waiting many many months for this basic functionality.

Allowing people the option of redirecting to a designated ‘thank you URL’ (e.g. back on their own website, e.g. /thanks-booking) after a successful booking.

2 Likes

I agree with JayKay. Having a setting where we specify rather automatic redirect url thank you page would be great. Then we can use the Facebook Standard Events without jeopardising any client data…

Christer King Edeborg

///\ VIKING VENTURES

P.O. BOX 472, MAIN BEACH, QLD 4217
christer@vikingventures.com.au +61 405 241 600

1 Like

There are some issues with a custom redirect as well. As soon as we redirect, we are no longer in control of what happens with the data. We cannot blindly give trust to all third party sites since we are dealing with sensitive data. This could lead to a third party phishing information that they shouldn’t have.

We know that this may sound a bit extreme, but we do care greatly about security, and we want to ensure that we are doing everything we can to keep your data safe!