Things are changing rapidly, and we know that—unfortunately—your clinic may be enountering more cancellations than normal. In order to make things easier for both you and your patients, we’ve added a new item to the list of cancellation reasons—“COVID-19 related”.
You’ll see this as an option on the appointment screen itself:
And if your patients are cancelling their own appointments, they’ll see the same option on their own screen:
If you want to keep track of how many appointments have been canacelled because of COVID-19 related reasons, you can run a Missed appointments report to get that information. The reason will be listed, along with the rest of the appointment details:
As always, if you have any questions, our support team is always available to help out.