I raised this in a help chat and was asked to raise it here too.
One of the questions I got most from our clients is if their online cancellation has been done properly although it shows on their screen that the cancellation has been succesful. They don’t get a confirmation email when they cancel, but they do when we create them or reschedule them. So they get confused. Is there any way you could build this cancellation confirmation email into Cliniko?