There’s not much to say right now that hasn’t already been said—this week has been a weird one for a lot of reasons. First and foremost, we just want to say that our thoughts are with you. If you’re in the midst of travelling, changing your business operations, or separated from your loved ones—we get it, and we’re all in this together.
We’re trying our hardest to make sure that Cliniko helps you as much as it can during this time. We’ve rolled out several new features over the past few days, and we’ll be releasing more in the coming weeks—and each one of these changes is being made with COVID-19 in mind.
Cliniko founder Joel shared an update about how COVID-19 will be affecting Cliniko. If there’s one thing to take away from that update, it’s this:
We’re 100% focused on how we can help you through this COVID-19 pandemic.
And it’s true—we are. This week, our team has been absolutely focused on everything related to COVID-19, and we’ve been working to ensure that we’re making changes and releasing features that will help you get through this.
First, we’ve created a “COVID-19 hub” on our support site. We’re adding to this regularly, and it’ll be a one-stop-shop in case you need assistance with how to modify your Cliniko usage to accommodate the current state of affairs. (We’ll be regularly adding to it, as well—and if there’s something you’d like to see there, just let us know!)
Second—and this will probably be quite useful in the coming weeks—is telehealth. Joel sat down (at a safe, virtual distance!) with Karen Finnin, physiotherapist and founder of Online Physio. They discussed all things telehealth, and we think you’ll find their conversation quite interesting and useful!
Third, we’ve released a few new features this week. While certainly handy in regular circumstances, the driving factor behind all of them was to help make your life easier with everything is happening in the world right now. There’s a new COVID-19 related cancellation reason, the ability to disable appointment reminders for specific clinics, a new feature to add a notice/alert to your online bookings page, and—in rather exciting news—some design changes to the online bookings process. Why is this exciting, you may ask? Well, it’s in preparation for something that’s very important—online payments! (We’ll have more to share on this in the very near future.)
Rachel’s covering everything in video-form below—so have a watch if you’re looking for some visual demos of the changes we’ve made this week!
Finally—we just want to say thank you. Times are strange right now, and nothing is in its normal rythym. We’re so glad you’re sticking by us, and we’ll do the same for you. As always, if you have any questions or comments, please reach out to us. We’re here to help.