Cliniko this week: automatically email receipts for online booking payments

If your clinic is currently using online bookings, your patients can pay in advance for their appointment at the time of the booking using the Stripe Integration. Previously, you could only send a Stripe receipt at the time of payment but now you can automatically email a Cliniko invoice or receipt when your patients pay via online bookings!

To set this up, an Administrator or Power Receptionist will need to head over to Settings → Our clinic → Integrations:

As long as you’re integrated with Stripe, within the Stripe Payment section, you’ll then see a drop-down to automatically email receipts for online booking payments:

Current options include:

  • None: no email receipt will be sent at the time of payment.

  • Cliniko invoice: a customised email will be sent at the time of payment (which can be updated via Settings → Invoices)

  • Cliniko payment receipt: default email content will be sent at the time of payment (just note this email cannot be customised at this time).

  • Stripe receipt: a customised email from Stripe will be sent at the time of payment (this can be changed by heading to the Branding page within your Stripe account settings).

Once you make your selection, make sure to save your changes and you’re all set.

The next time a patient makes an online payment via online bookings we will follow your email receipt settings.

As always, we hope this new addition helps but if you have questions regarding this change, please reach out to our team.


The only problem with this is that if you have an item number associated with that and the person cancels they can claim that receipt even when not attending…


Oh My, good pick up!

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Would it be possible for you to post an example of the default text for the Cliniko Receipt, please?

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