The way your patients experience online bookings is slightly changing, and it’s for an exciting reason! It’s in preparation for taking payments at the time of booking online!
Yep, you read it correctly. Taking payment at the time of booking is happening—and soon!
With these new changes, everything looks pretty much the same, with a few modifications:
- There’s no more “notecard” summary that shows up at the bottom of the page.
- The “Powered by Cliniko” badge isn’t as visible as it was before.
- The page where patients fill out their information looks a little bit different, and before they book, they’ll have the chance to make any final changes. Plus, they’ll also have a chance to review everything before actually confirming the booking.
From left to right, using an example where multiple clinics are available for booking:
The old front page vs. the new front page (no summary notecard, smaller “Powered by Cliniko” link):
The old patient details page vs. the new patient details page:
Notably, before a patient confirms anything, they’ll have a “Review & book” page where they’ll also have the option to change any part of their booking:
However! If you’re using the bookings URL builder to customise your bookings page, those “Change” links won’t be shown for anything that has been pre-selected via the builder (such as the location, services, or practitioner).
The booking summary that a patient sees upon actually booking their appointment looks the same!
Online bookings will work just like they always have! As mentioned, these changes are in preparation for online payments—and we can’t wait to share more details on those soon!