There are some new changes to how HICAPS claims are processed if you’re using the Medipass integration—things are now more streamlined!
Note: This feature is currently available to Australian users only.
Previously, if you wanted to process a private health fund claim, you had to make sure that the patient in question existed in both Cliniko and Medipass—and that their details matched up exactly. Most of the time, this was fine, but a single rogue number or letter could really cause some problems.
Now, you no longer have to worry about also adding the patient into Medipass (though you certainly can if you want!).
Instead, when you enter payment for an invoice, you’ll simply see the option to select HICAPS (underneath Medicare):
From that point, you can select the practitioner that this claim is related to:
When you press “Process payment”, you’ll then be able to fill out the claim details and submit it. The patient will receive an SMS, which they’ll need to approve before the claim can be processed.
Once they do approve it, though, it will be logged in your Cliniko (and Medipass) account, and you’ll be able to see the claim status on both the invoice and the payment:
And that’s it—you’re done!
As always, let us know if you have any questions. Happy claiming!