Cases and Medipass

When Medipass changed from Adaptor technology to Web services it overrode the Case system in Cliniko. Now claims will pull through the last referral regardless of an active case, or whether an appt is assigned a case or not. This has resulted in literally hundreds of claims going through to Medicare until Cliniko figured out what Medipass had done.
However, we still get claims going through as the message that pops up when Medipass is doing this is not noticed by admin and practitioners (it’s too soft), and people just not doing all the manual checks now required given Cases don’t work. I am told we are the only ones having this problem which I find hard to believe. Any one else having invalid claims go through now? i.e claims without a current referral.

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