Recently a parent cancelled the baby’s appointment. I missed the email. The baby was actually taken to hospital ultimately as an emergency. The exchanges that took place between my clinic and parent was unpleasant. I didn’t know this, and the parent didn’t know I didn’t know this.
Could have been avoided if an indication on the diary could have been visible to us.
We all have over 80 - 100 emails a day.
We all know we don’t always read every email.
We all know we miss seeing an email at times.
My receptionist doesn’t know what cancellation emails have been sent to which clinician. How could she? She is in the dark and does her best.
Please please can this be fixed