Canada Region Planned Maintenance for Saturday/Sunday the 22nd/23rd of October 2022

Hello Again Community,

We will be performing database upgrades on our Canadian servers on Sunday the 23rd of October 2022 at 1 am EDT (10pm Saturday the 22nd PDT).

This will affect users of our “ca1” systems. If the url you use Cliniko at is of the format myaccount.ca1.cliniko.com this will affect you. Users of our Australian, or other systems will be unaffected. ( if your account is on any other subdomain. eg: myaccount.cliniko.com, myaccount.au2.cliniko.com, or myaccount.uk1.cliniko.com )

The maintenance will be for no longer than two hours. Cliniko will be unavailable during at least part of this time. During this maintenance window, we will be restarting database services to apply configuration changes and apply upgrades.

For timing in other locations, outside of Canada you can check here:

In order to cover your time while we’re down, there’s some preparation work you can do to make sure you still know what’s on for your day! Here are some suggestions:

  • Print or download your Appointment Schedule for the day in Reports → Appointments Schedule;
  • Need your Patient History for the day? You can use the History Report button;
  • Online Bookings will unfortunately be down too, so it might be good to let your clients know that it’s best to call you on that day.

If you have any questions, don’t hesitate to email our super support team to discuss this maintenance.

Best regards,
Bill and the Cliniko Team

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