Block Patients from Online Bookings

Occasionally we get patients we would not like to welcome back. It would be very useful for protecting our practitioners if we could block selected patients from booking online/block their email addresses.

14 Likes

:raised_hands: Amen! :pray: There was a post in the past about a black list even.

Oooh, that’s a good idea!

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We would also like this function, we have a few patients that we would rather book in ourselves for a number of reasons, so would like to be able to stop them from booking online.

2 Likes

I’m wanting Cliniko to create an instant warning pop up box when clicking on a patients name for this purpose and others:

  • Ms X may not make an appointment at this clinic
  • not to be booked in with female practitioners
  • beware that patient is incontinent

etc etc

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Great idea we have a few repeat offenders who book online and don’t show up. Once or twice is forgivable, but when it gets to five or six times and there is no way to stop it happening… very costly and frustrating!

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I agree with the need to provide a system to block patients from booking online. Also, as I work as part of a large clinic, it would be ideal to have a way of notifying staff that a patient is a problem so that we have more control over the bookings. I asked about this about 18 months ago and feel that it really should be made a priority as FTA’s are a huge problem.

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Just wondering if there has been any work on this, as it is a pretty necessary feature for our staff’s sanity :slight_smile:

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really need this feature along with a warning by names

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We too need this feature to block and warning some of the patients.

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I’d also like to put my toe in the water for this request.

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or cannot negotiate stairs

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this feature would be very useful

1 Like