Being able to edit the reason for cancelled appts

I would really like to be able to edit the reason why someone has cancelled an appointment. Sometimes when someone cancels on the phone my receptionists don’t have time to write everything in or want to add more details when they have spoken to the practitioner.

Also we are finding that if someone is canceling via the email cancellation link they are not always writing why so when we phone them back later we would like to add the information to the cancelled appointment for future reference.

3 Likes

Yes please - also sometime you don’t know the reason until later!

Yes great idea - had to search for this this only yesterday.