Hello Cliniko Community!
We will be performing database upgrades on some of our Australian servers on Saturday the 19th of November 2022 at 10pm AEDT. This is a minor upgrade to apply the latest database patches and should take no longer than two hours.
This will affect users of our "au2” systems. If the url you use Cliniko at is of the format myaccount.au2.cliniko.com this will affect you. Users of other Australian servers, or our Canadian, UK or EU systems will be unaffected. ( if your account is on any other subdomain in it. eg: myaccount.au3.cliniko.com, or myaccount.uk1.cliniko.com you will be unaffected)
Cliniko will be unavailable during this time. During this maintenance window, we will be restarting database services to apply configuration changes and upgrades; and to perform thorough final tests on the new systems.
To help out, we’ve listed the start times for the maintenance in various regions:
UTC (GMT/Zulu)-time: Saturday, November 19 2022 at 11:00 AM
Auckland, New Zealand: Sunday, November 20, 2022 at Midnight
Perth, Australia: Saturday, November 19, 2022 at 7:00 PM
Cairo, Egypt: Saturday, November 19, 2022 at 1:00 PM
Johannesburg, South Africa: Saturday, November 19, 2022 at 1:00 PM
London, United Kingdom: Saturday, November 19, 2022 at 11:00 AM
Toronto, Canada: Saturday, November 19, 2022 at 6:00 AM
Vancouver, Canada: Saturday, November 19, 2022 at 3:00 AM
For other locations, you can check here:
In order to cover your time while we’re down, there’s some preparation work you can do to make sure you still know what’s on for your day! Here are some suggestions:
Print or download your Appointment Schedule for the day in Reports → Appointments Schedule;
Need your Patient History for the day? You can use the History Report button;
Online Bookings will unfortunately be down too, so it might be good to let your clients know that it’s best to call you on that day.
Bill, Yusuf and the Cliniko Team