Australia au1 Servers Planned Maintenance for Sunday the 27th of February 2022

Hello Cliniko Community!

We will be performing database upgrades on some of our Australian servers on Sunday the 27th of February 2022 at 4am AEDT.

This is a major upgrade and will provide many enhancements under the hood to improve redundancy and flexibility of our systems to respond to outages and service disruptions.

This will affect users of our “au1” systems. If the url you use Cliniko at is of the format myaccount.au1.cliniko.com or myaccount.cliniko.com this will affect you. Users of other Australian servers, or our Canadian, UK or EU systems will be unaffected. ( if your account is on any other subdomain in it. eg: myaccount.au2.cliniko.com, or myaccount.uk1.cliniko.com you will be unaffected)

The maintenance will be for no longer than 90 minutes. Cliniko will be unavailable during this time. During this maintenance window, we will be restarting database services to apply configuration changes and upgrades; and to perform thorough final tests on the new systems.

To help out, we’ve listed the start times for the maintenance in various regions:

  • UTC (GMT/Zulu)-time: Saturday, February 26, 2022 at 5:00 PM
  • Auckland, New Zealand: Sunday, February 27, 2022 at 6:00 AM
  • Melbourne, Australia: Sunday, February 27, 2022 at 4:00 AM
  • Perth, Australia: Sunday, February 27, 2022 at 1:00 AM
  • Cairo, Egypt: Saturday, February 26, 2022 at 7:00 PM
  • Johannesburg, South Africa: Saturday, February 26, 2022 at 7:00 PM
  • London, United Kingdom: Saturday, February 26, 2022 at 5:00 PM
  • Toronto, Canada: Saturday, February 26, 2022 at 12:00 Noon
  • Vancouver, Canada: Saturday, February 26, 2022 at 9:00 AM

For other locations, you can check here: Event Time Announcer - Cliniko Scheduled Maintenance

In order to cover your time while we’re down, there’s some preparation work you can do to make sure you still know what’s on for your day! Here are some suggestions:

  • Print or download your Appointment Schedule for the day in Reports → Appointments Schedule;
  • Need your Patient History for the day? You can use the History Report button;
  • Online Bookings will unfortunately be down too, so it might be good to let your clients know that it’s best to call you on that day.

If you have any questions, don’t hesitate to email our super support team to discuss this maintenance.

Best regards,
Bill and the Cliniko Team