Because my practice has become so busy lately, I feel that I have no option but to stop taking new clients for the near future. I am worried that my service level to existing clients is being impacted because they cannot get access to timely appointments due to the volume of clients needing appointments. Not a bad problem to have, but I want to continue to provide a high level of service to the current clients.
While I can place a message on my website that I am not taking new clients for the moment, there is nothing stopping a new client from making an online booking.
What I need is for when a new client makes an online booking, that Cliniko identifies this is a new client and then displays a message (that I have authored) that explains that I am not taking new clients at the moment.
I have asked the Cliniko support team to add this to the product roadmap, but I am wondering if there are other Cliniko customers who also need this?
Please shout out if you do.