Account emailed on invoices section of patient file

As a busy clinic with a lot of third party insurers (workcover, TAC) involved in patients, we need to send a lot of emails of invoices out on a daily basis. It’s very difficult to keep a track on which email has and has not been sent, and to monitor failed emails through the current system, as reception are busy. It would be fantastic if there was an “email” subheading on the invoices page of the patient file so that we could easily keep track of which emails have and have not been sent. The current option is to go through the communications tab, which is not only time consuming, but also very tedious changing between multiple pages.

Please please please make this feature possible. It was very streamline on PPMP previously!!



Are there any updates on this PLEASE?

We have also discovered there is a pattern where emails are being shown as “sent” in our communications tab, but 3rd party insurers are not receiving them. We are not sure where the error is in the server, and we have not previously had this error before on other software systems. We have discussed this with Cliniko support staff, but have not had a solution to this critical problem yet.