Ok I definitely think this is a feature you guys should put into play. The ability for clients to click a button in their confirmation email to confirm their appt! And also where there is an attachment they can click so that the appt gets added to their iCal or whatever. People live on their devices these days…business cards are a thing of the past…I think this would be awesome for retention! So when shall we look out for this feature?
I think when they receive the confirmation on Gmail they can add it to the ical. But talking about business card what would be super cool in terms of marketing is if to each email send they would be a attachment to the email with the contact details/ online booking link to the practice and maybe a little logo that they could forward to a friend or to social media. some kind of virtual business card. That would be so very good for word of mouth
yes please for confirm appointment button
Texting seems far more reliable as a reminder.
If a patient doesn’t respond YES what do you do? Assume they aren’t coming, telephone directly to remind them? How long to give them to reply?
Patients can reply to the SMS anyway so you could just ask them to respond in the text message…that’s what my optician does.
I think that different people respond better to different modes of communication. Yes we get people to respond YES to confirmation SMS’s but that doesn’t mean everyone does. However, someone working on their computer can quite easily hit the click to confirm button in an email which I believe will appeal more to some people than the SMS’s…so in short I think best to have both…
That makes sense - but what do you do if they don’t respond? Do you call them? If/when you do had the patients known about the appointment but just not replied? How long do you give them to reply?
Have you tried just asking them to reply to the email with a YES?
I wonder if cliniko’s email system could provide read receipts? Then we’d know a Patient opened the email.
Yes please to a confirmation button that automatically confirms the appointment in cliniko. Client service people spend a lot of time manually confirming appointments from emails and SMS replies.
Love this and also from SMS reminders
Is this for the appointment confirmation email that is sent out immediately after the client booked or for the reminder email?
If it is for the confirmation email, I don’t really see the point. They have just chosen the date/time themselves. As a client I wouldn’t like that and only get in touch if I made a mistake and booked the wrong day or so.
If this is meant for the reminder I’m still sceptical about this feature, but it probably depends on when you send the reminder. I send mine only the day before the appointment. If it comes I hope it will be optional. Clients already have no sign of guilt when cancelling late and having an explicit confirm button in the reminder would only suggest to them that their booking isn’t final unless they click on it and also that they can ignore any cancellation policies. And as somebody has already asked, what do you do when they don’t confirm or how much time do you give them? With, in my case, less than 24 hours it is not very likely that I can fill the space otherwise, therefore I don’t want to educate them to be even more unreliable.